Training lacked timely responses, missed crucial support
My experience with WFHI’s training and onboarding left me disappointed largely because of poor responsiveness that affected the whole process. From the outset, I needed guidance on configuring the software, especially using the dialer and managing the database. Unfortunately, whenever I reached out for assistance over the phone, I found that response times were slow or messages went unanswered for hours on end. This lack of prompt communication made it very difficult to move forward efficiently with the training. The onboarding flow felt incomplete without adequate support to clarify problems. While I attempted to use the automatic updates feature, troubleshooting without immediate help was frustrating and only added to delays. Even the initial sign-up and payment steps, which one would expect to be streamlined, became tedious since any questions required hanging on hold or repeating myself multiple times. All in all, the missing element for me was timely, accessible support during training, which I believe is critical for user success. Because of that gap, my experience was more challenging than necessary and I struggled to gain confidence in using the software on my own.