Training lacked the promised real-time practice
Reflecting back on the training and onboarding, I found it did not fully match my expectations. Before signing up, it seemed the provided training sessions would include more interactive and real-time practice with the software features like the dialer and database. However, much of it was theoretical and lacked hands-on exercises, which I believe are crucial to feeling confident in everyday use. The training hours were okay but without the practical element, I struggled initially to apply what I was taught. On some occasions, the telephonic support helped clarify issues but it couldn't replace missed interactive training. Invoicing and payment procedures were clearly explained, which was a positive point. Overall, I think they could improve by including more applied, step-by-step guidance during onboarding rather than just lectures or presentations.