From the very beginning of the onboarding, I found the training sessions to be well-structured but t

From the very beginning of the onboarding, I found the training sessions to be well-structured but t

From the very beginning of the onboarding, I found the training sessions to be well-structured but they lacked flexibility when I encountered issues. For example, when an unexpected error happened while setting up the dialer, the system just instructed me to retry without any clear troubleshooting guidance. I reached out to their support via phone but the assistance felt generic and didn’t really address my exact problems. It felt like the training assumed everything would go smoothly, which wasn’t the case for me. Additionally, automatic updates sometimes disrupted my access to the software without prior warning, which added to my frustration. The invoicing and payment process was fine, but the real issue was that the training didn't prepare me sufficiently for real-world hitches, leaving me largely on my own when problems arose.