Training lacked some crucial steps I needed
I was hopeful when I started the onboarding and training modules because I had heard that they were straightforward. However, I found it quite difficult to locate specific sections of the training that dealt with the advanced tools in the workflow software. The onboarding flow was designed to guide new users, but it felt incomplete to me as some essential how-to guides were missing. It made setting up my remote workflow more challenging than expected. The basic overview was fine, and the initial parts were easy enough to follow, so I grant that part was okay. Still, I spent extra time searching for resources about features like the calling tools and dialer integration, which were necessary for my work. This gap slowed down my progress and caused some frustration at the start. On the plus side, the automatic updates kept the software current without interruption, so once I got going, things were smoother. I just wish the initial training was more comprehensive for all the features I needed to master right away.