Training Lacked Quick Access to Key Info
I was eager to begin using WFHI's training and onboarding materials, hoping to find a smooth introduction to the software and calling tools. Unfortunately, it was quite difficult to locate the specific information I needed to set up the dialer and understand the database features properly. The training modules felt scattered and not as cohesive as I expected, which made it frustrating to figure out the workflow integration part. I could tell the content was thorough in parts, and some of the telephonic support was helpful when I reached out for assistance, which I appreciated. Still, the overall ease of finding targeted help in the training was lacking. The sign-up and payment process was straightforward, so at least that part was clear and uncomplicated. I hoped to quickly get the dialer functioning seamlessly, but the onboarding flow left too many gaps. A better-indexed training setup and clearer guidance on software access hours would have made this experience much less troublesome. I like the concept behind WFHI, but the early training phase definitely needs improvement to avoid wasting time hunting for key information.