Training lacked proper trouble support and guidance
I started the onboarding with the WFHI software expecting a clear walkthrough that would help me set up all necessary features without hassle. Unfortunately, when I encountered problems early in the training, there wasn’t immediate help or a clear protocol to solve those issues. The training modules did not anticipate common difficulties and skipped providing backup instructions when something went wrong. I reached out to telephonic support but found the response was slow and sometimes vague, lacking the detailed step-by-step assistance needed at that critical time. The sign-up and payment processes were straightforward enough, but it did not make up for the frustrations during onboarding where I felt stranded. The automatic updates added confusion without well-explained guidance, and while I tried to make use of the calling tools and database, frequent interruptions without proper instructions made progress slow. Overall, I found what was missing the most was a structured fallback plan or immediate support when the training failed to go smoothly. This absence made me reluctant to continue using the software confidently. I would say if you're looking for smooth onboarding without setbacks, this might not meet your expectations because proper handling of errors was lacking throughout.