Training lacked practical details I was expecting
I found the onboarding and training quite different from what I expected before purchasing. Right from the start, the training content felt too generic and did not go into the practical details I needed to fully understand the software features like the call dialer and database management. The sessions were more theoretical and less hands-on than I had hoped. It would have been better if there were real examples or live demonstrations tied to day-to-day usage. Setting up the remote workflow felt more complicated because of this mismatch. Also, the guidance on signing up and making payments was brief and assumed prior experience, which left me uncertain during those steps. The telephonic support was available but could not fill the gaps that clearer onboarding might have addressed. Overall, the training seemed incomplete given my needs, which was disappointing since I expected it to prepare me thoroughly for managing the software independently.