Training lacked ongoing follow-up
I started the training and onboarding with a bit of optimism but ended up feeling the setup was largely one-off and not very continuous. The initial sign-up and invoicing process were handled well, and that was straightforward, so I give credit there. However, once I finished the basic setup, the training didn't provide ongoing updates or reinforcement, which I think is crucial for grasping remote workflow software. The dialer and calling tools functioned decently at first but lacked explanation for more advanced usage later. It felt like I was left to figure things out on my own, and though the support line was available, I had to wait quite a bit to get through when I needed help. The database feature was there but not well integrated into the training, so I was unsure about its full potential. Overall, a fine start, but it missed ongoing engagement to make the learning stick.