Training lacked necessary repetition and caused delays
In my experience, the training and onboarding fell short because there wasn’t enough repetition to reinforce key steps. I found myself often waiting for support responses when I needed clarifications, which slowed down progress. The software’s dialer and calling tools were introduced only briefly, without much chance to practice during training sessions, leaving me to figure things out on my own later. The onboarding flow overall seemed rushed, as if expecting users to quickly grasp everything without adequate review. While I’ll admit the database feature overview was decent, it wasn’t enough to make me confident right away. Automatic updates were decent but didn’t compensate for the lack of practice during onboarding. Telephonic support would respond, but the waiting times and limited guidance left me feeling unprepared. It seemed that a more structured approach with more repetition and less waiting would make a significant difference for new users. Without this, training felt incomplete and frustrating for someone trying to learn effectively.