Training lacked enough guidance, felt lost a lot
I had hoped the training and onboarding process would guide me clearly through how to use the software, but honestly, I ended up figuring most things out by myself. There were parts where the instructions were too general or missing details on how to set up certain features like the dialer and database. I tried to follow along but it often felt like I was just guessing what to do next. The automatic updates seemed to happen, but I never really knew what had changed or how it affected my workflow. I looked for telephonic support but sometimes I got wait times or incomplete answers. It would have been helpful to have more detailed walkthroughs and clearer onboarding steps rather than just written materials that left me unsure. The sign-up and payment process was okay, but without enough training on using the software well, I wasn’t confident in using most features. In the end, I think the biggest thing missing was concrete, guided introduction and easy access to personalized responses so I wouldn’t have had to spend so much time trying to figure things out on my own.