Training lacked enough depth and follow-up
Reflecting on the onboarding and training process, I feel it missed some essential elements that would have made it less frustrating. Initially, the training sessions covered the basic software use, which was fine, but there was little attention to real-world scenarios where I would need to apply those skills. I found myself frequently needing additional help after the sessions ended, especially with the calling tools and database features that were only superficially explained. The automatic updates also brought some unexpected changes which I wasn't prepared for, adding to the confusion. On the positive side, the sign-up and payment process was straightforward, and receiving invoices was hassle-free. However, I reckon if I need to use the software again, the chances are high that I'll be dependent on customer support, which is not ideal for someone who was hoping for a seamless experience. So while some aspects were functional, the overall onboarding support could have been better structured to ensure autonomy.