Training lacked detailed walkthroughs and left me figuring things out
The onboarding and training provided by WFHI left much to be desired. While there were basic instructions, I found that a significant amount of critical information was missing, meaning I had to spend extra time working out how to navigate the software features and database myself. There wasn't enough hands-on guidance or clear examples for more advanced workflows, which made progressing slow and somewhat frustrating. The calling tools and dialer setup, although functional, required trial and error to fully understand. Although the support team was technically reachable, their help wasn't always proactive or detailed enough to fill in the gaps effectively. Overall, what I found missing was a comprehensive, well-structured training path that anticipates common questions and clarifies the tools' objectives without leaving it all to chance.