Training lacked depth compared to previous platforms
After going through the WFHI training and onboarding, I felt that it didn’t quite match up to some other software training I have experienced before. The initial modules were clear enough, especially the call dialer introduction which was easy to follow, but when it came to database integration and how to use automatic updates efficiently, the details seemed quite surface level. I really missed having hands-on sessions or maybe a more step-by-step practice environment that I had used earlier. On the plus side, the sign-up and invoicing process was straightforward without any glitches, and the telephonic support was usually helpful even if not instantly responsive. However, the overall pacing felt a bit rushed at times, leaving me wishing for a deeper dive, especially for someone not familiar with remote workflow software. So while some things, like the billing system and call tool setup, were fine, the training depth was the bigger disappointment for me.