Training lacked clear structure and guidance
I found the training and onboarding quite disappointing because so much of what I needed to know wasn't included clearly. The initial setup was mostly a puzzle I had to solve on my own without much assistance. While I appreciate that there is some documentation, it felt very incomplete. The training sessions seemed to assume I already understood parts of the software that I actually struggled with, especially regarding the dialer and database integration. The onboarding flow should have been more guided to cover these basics step-by-step. I managed to figure out some tools after experimenting for days, but it was quite frustrating to have so little official help in the initial phase. On the bright side, the automatic updates did keep the software stable without much of my intervention, so at least that part worked fine. Overall, I felt left on my own too much and expected a more comprehensive onboarding experience that didn’t rely so heavily on trial and error.