Training lacked clear quick help
Honestly, I was expecting the onboarding to be a bit more hands-on and the training people a bit more responsive. I got some initial information through their online resources, which was okay, but when I tried reaching out for clarifications, the answers came much slower than I expected. It felt like waiting around for a reply rather than getting immediate help to move forward. The setup process has a few steps, and I had to pause a couple of times because I wasn’t sure if I was doing things right or if the dialer software was configured properly. A quick response would've helped me avoid delays and frustration here. The calling tool is decent once it’s up and running and the database feature itself works fine, but that slow communication meant my week didn’t go as smoothly as I'd hoped. I’d say if they could boost their support speed and maybe give more detailed onboarding materials, that’d cover a big gap. Right now, the software’s capabilities are okay, but getting past the onboarding is a chore if you need quick answers or personal guidance.