Training lacked clear problem handling
During the onboarding training, I was impressed initially by how the basics were laid out. But when I encountered a problem with setting up the calling tools, there was a noticeable gap. The trainer took some time to address my issue, but the process to resolve it seemed quite slow and not very structured. I was left wondering if perhaps more detailed troubleshooting materials or a better system for managing unexpected issues could have been included. Aside from that particular moment, the rest of the training seemed adequate though not outstanding. The sessions covered the database use and the automatic updates fairly well, which helped me gain a decent grasp of the platform across the board. The sign-up and payment steps went smoothly, and I appreciated the invoicing clarity. It's hard to say if I felt fully supported when something went wrong because it felt like that one moment was a bit disorganized. I cannot speak in detail about the telephonic support after training, as I have not needed to call since then, but overall it was an average experience that could definitely be improved.