Training lacked clear ongoing guidance
I found the onboarding training useful initially, but it focused a lot on a one-time account setup rather than ongoing adjustments. For example, configuring the calling tools was explained well at the start, but there was less practical guidance once I began using the dialer daily. When I reached the point of working with the database feature and automatic updates, I wasn't sure if there were recommended best practices or periodic check-ins included in the program. The sign-up and invoicing process was smooth and required little extra help, which was a plus. Still, I would have liked the training to cover more continuing steps and how to handle updates impacting workflows. Overall, the initial orientation was helpful, but the lack of ongoing training left me somewhat unsure about optimizing the system beyond setup.