Training lacked clear guidance and left me on my own
What I found most frustrating during the training and onboarding was how much I had to figure out by myself. There was a particular session about using the database feature that felt very vague; the instructions seemed incomplete or assumed knowledge I just didn’t have. It wasn’t as if someone was there to walk me through the challenges or answer my questions with clarity in real-time. Other parts of the training were similarly confusing, and I wasted a lot of time trying to understand steps that another program might explain better. Because of this, I never felt fully prepared to use the calling tools or manage updates. Although the platform itself seemed promising, the lack of solid training support left me unsupported and unsure. Something as simple as better onboarding materials or a clearer step-by-step guide could have made a huge difference in my experience.