Training lacked clear directions and essential info
The training and onboarding process was a real letdown. I struggled to find the materials I needed because the platform wasn’t organized intuitively. Important tutorials and step-by-step guides were missing or hard to locate, which meant I wasted a lot of time searching instead of learning how to use the software effectively. There was little guidance on how to set up the calling tools or manage the database feature, which should be basic components of the training. Without this foundational information, I couldn’t gain confidence in using the system. The lack of clear paths to learning any specifics made the whole process cumbersome. I expected at least some straightforward tutorials or easy access to training videos but that was missing. Simply put, the onboarding was not user-friendly for someone new to the technology and the absence of critical resources was disappointing.