Training Lacked Clarity on Key Features
The training provided was straightforward in explaining the basic interface and getting started steps. However, when it came to deeper features, especially the database and calling tools, the clarity was lacking. I found it hard to fully understand how to integrate these into my daily workflow, which caused some confusion during the onboarding phase. The training videos were a bit rushed and sometimes skipped over more complex settings, leaving me to guess or refer back to the documentation. On the positive side, the initial sign-up and payment instructions were explained clearly and were easy to follow, so that part of the process went smoothly. I would have preferred training that spent more time on troubleshooting and using the dialer effectively. Overall, while some elements were okay, the inconsistency in how clearly things were presented means the onboarding could be improved to better support new users.