Training lacked clarity on advanced setup
I had expectations that the training would cover all aspects of the software clearly, especially the more complex features like the database integration and dialer configuration. However, the sessions mainly addressed basic functionality and skipped over certain critical details needed for effective use. For example, certain steps in adjusting calling tool parameters and handling automatic updates went unexplained or were superficially touched upon. I had hoped the onboarding material would provide a comprehensive walkthrough for all scenarios, but this was missing. While the sign-up and billing instructions were sufficient, the lack of deeper guidance during training meant I had to figure out parts on my own or seek telephonic support frequently. This gap made the learning curve steeper than anticipated, leaving me wanting more clear and complete explanation to maximize the software’s potential.