Training lacked clarity, left me feeling unsure though some help was present
I started the training and onboarding process with some hope, but unfortunately, it left me feeling less confident about using the software properly. The training sessions covered the basics and showed the key features, but they didn’t go in-depth into handling complex issues or troubleshooting the dialer and workflow setup. The onboarding flow was alright, and I appreciated access to telephonic support, which was responsive and friendly when I called. However, without more detailed guidance or step-by-step examples, I still felt uncertain about managing the database feature effectively. The automatic updates were smooth, so that was one positive aspect I noticed. Still, by the end of everything, I was left wishing for a more comprehensive training module or follow-up sessions to boost my confidence. It was a decent introduction but missed the mark on making me completely ready to handle all the software's capabilities comfortably.