Training lacked clarity except for one helpful section

Training lacked clarity except for one helpful section

I found the WFHI training and onboarding materials somewhat challenging to navigate at first. The main problem was that the content wasn’t organized in a way that made it easy to find exactly what I needed quickly. Many topics overlapped or were scattered across different modules, which made the learning curve steeper than I expected. The only part that stood out as clear and practical was the section covering the calling tools and dialer — it was streamlined and concise, making it easier to utilize that feature effectively. Everything else required extra effort to piece together, which slowed down my overall progress and was frustrating when trying to get up to speed for remote workflows.