Training lacked clarity and left me unsure
From the start, I hoped the training would equip me well enough to confidently handle the software. Initially, the onboarding seemed clear as I went through the signing-up and invoicing steps without much trouble. However, when the training moved into using the calling tools and dialer, things became murkier. The instructions felt incomplete, and I struggled to understand how to integrate the database effectively. Automatic updates were frequent but never accompanied by detailed notes or explanations, leaving me unsure if I was missing changes that impacted my workflow. I reached out to telephonic support hoping for guidance, but the answers were generic and did not clarify my concerns. By the end, I wasn’t confident in navigating or optimizing the setup on my own. Looking back, the one part that really stood out negatively was the training itself—it didn't provide the depth I needed to operate independently. That undercut my overall experience, despite smooth sign-up and billing. I felt more anxious than prepared, which was disappointing given the effort I expected to invest.