Training lacked clarity and involved far too much waiting
I was quite hopeful that the WFHI training would swiftly equip me to use their software for managing remote workflows effectively. Unfortunately, the sessions kept feeling like a loop where I was repeating the same explanations and demonstrations without getting deeper into practical usage. There were long pauses during calls where I was waiting for the trainer to respond or for someone from the support team to join, which disrupted my focus. Also, crucial details about the dialer and database setup were missing, so I was left confused about how to proceed during the actual onboarding. I expected more organized and streamlined training that minimized downtime and repetitive instructions, but instead, it felt slow and disjointed. The constant waiting and unclear guidance made me feel that the program was not ready for efficient onboarding. Overall, I think the training could benefit from better pacing and clearer content to truly get users started quickly and confidently.