Training lacked a clear logical order and flow
The training and onboarding steps seemed rushed and missing key organizational flow. Starting with the database feature before explaining the calling tools led to confusion. I found myself jumping back and forth trying to understand the dialer setup once the training moved on to using it. There was no proper sequence guiding me step-by-step from signing up, invoice setup, to software navigation, which should have been basic. Plus, automatic updates came in without enough explanation of their impact on daily work, leaving me unsure if I needed to act on them or not. Telephonic support was decent, yet it felt like I had to fill in many gaps left by the training course. The onboarding process should have been smoother to avoid this disjointed experience. For me, the biggest missing part was a structured walkthrough that connects all elements from sign-up through using the software. I hope the training can improve because the inconsistent order wastes time and reduces confidence in using the tools effectively.