Training labels were confusing, especially for beginners
The training and onboarding materials I encountered were unfortunately quite confusing. Many of the labels and terms used in the dashboard and software didn’t seem to match what I expected from the explanations, making it harder to navigate early on. I often found myself second-guessing whether I was clicking the correct options or understanding the right sequence to follow. The instructions felt sometimes unclear or inconsistent, so I had to spend extra time figuring out basic steps which wasn’t very efficient. The dialer setup, in particular, had labels that seemed mixed up or overlapped in meaning, which made onboarding frustrating especially as somebody new to remote workflows. A clearer, more beginner-friendly phrasing of menus and guides would help a lot and save time. That confusion was the biggest challenge for me while I tried to get started.