Training labels were confusing at the start
I was expecting clearer labels during the training and onboarding process, especially when it came to understanding how to use the dialer and the calling tools. For example, there was a particular navigation menu item labeled “Workflow Manager” that I assumed would lead to something different; it took me a while to realize it was where I controlled the entire calling sequence. Beyond that, the rest of the training material was somewhat generic but informative enough to get going. The automatic updates during my first week didn’t disrupt much, though I wished the change logs had more explicit wording around new features. Overall, my experience was a mix of small confusion about terminology alongside generally useful content that justified the effort. I think a few tweaks in wording could make a big difference for new users who expect everything to be intuitive from the start.