3 out of 53 of 5Verified purchaseTraining and onboarding
Training labels required some figuring out
Starting the onboarding, I noticed that some of the labels on the dashboard were a bit confusing. For example, the tab named 'Activity Logs' didn't clearly let me know it included call recordings until I actually explored it. The training explained the calling tools step-by-step but occasionally used terminology that didn’t match the labels I was seeing on screen, which caused some slow progress. However, once I got through the initial confusion, the steps in training became smoother and I began to understand the flow better. The pacing was okay though some clearer wording earlier on could have helped reduce effort. It definitely worked once you adjust to the naming conventions, but it took a little extra effort than expected.