Training labels could confuse beginners, not for everyone
The training was okay but I found some of the wording and labels used in the software quite confusing. Terms like “Workflow status” and “Call readiness” weren’t immediately clear from the labels alone without extra explanation. This might suit someone with prior experience in remote workflow tools, but for complete beginners it could be an obstacle. The onboarding steps did try to help, but didn’t fully resolve this ambiguity for me. If the labels were more intuitive or had quick descriptions, the training would be easier to follow. As it stands, I think this program wouldn’t suit those who need really straightforward terminology and guidance during training.