Training labels and wording did not match my expectations
My experience with the training and onboarding left me quite disappointed because the wording and labels used throughout were unclear compared to what I had expected. The terms in the software did not align with the descriptions in the training materials, which made it difficult to know if I was completing the correct steps. I anticipated clear and consistent labels for database features and calling tools, but found some menus confusing and mismatched. This inconsistency slowed my progress and led to repeated support calls, which I had hoped to avoid. I expected the training to be designed in a way that made onboarding intuitive, but it felt more complicated than necessary. Even though the telephonic support was somewhat helpful, it was not enough to resolve confusion caused by poor wording. The invoicing and payment explanations were better but still lacked clarity in places. Overall, I would give this training a low rating because the labels and instructions need significant improvement to meet basic usability standards. I cannot recommend relying on the current wording as it does not live up to what I thought I would get from this service.