Training ki achhai aur frustration ek saath
Maine pehle socha tha ki training aur onboarding ka experience simple aur straightforward hoga, par mera experience bilkul waisa nahi tha. Training materials kaafi detailed the aur jin basic tools aur dialers ko use karna padta hai, woh samajhna easy tha. Par jab main actually software ke through guzri, toh process thoda complex aur confusing laga mujhe. Jab main naye features pe approach kar rahi thi, toh often mujhe lagta tha ki mujhe zyada self-help karni pad rahi hai instead of guided steps. Onboarding mein bugs ya problems aaye, jo mere expectations se kuch zyada hi the. Support team ki call par contact karna thik tha, par response time kabhi kabhi lamba tha. Bhalai ki baat ye hai ki training ne mujhe basics me help ki, par overall jo system diya gaya tha, woh mera kaam asaani se nahi kar paaya. Toh haan, detailed step-wise training thi, par usability aur waiting time ki wajah se disappointment bhi tha.