Training ke labels aur wording: accha aur kuch confusing dono tha
Training ka onboarding process main follow kar raha tha par thodi confusion hui wording ko lekar. Kuch labels jaise "Next Step" Ya "Confirm" Easily samajh aate the, jo clear guidance dete the. Lekin kuch aur instructions thodi vague thi, jiske wajah se mujhe baar-baar manual dekhna pada. Software interface thik tha overall, lekin jab dialer setup karna tha, to label zyada specific nahi the about call recording options. Ye thoda frustrating tha kyunki mujhe exact feature pata karna tha. Training modules ke andar jo explanations diye gaye the, wo theek thak they, par kabhi kabhi terminology mix ho jati thi, toh uske liye mujhe ek do baar support team se baat karni padi. Onboarding ke flow ko samajhna itna easy nahi tha jitna hona chahiye tha. Lekin database and calling tools basics clear hain aur unko use karna straightforward raha. Overall, training mein accha bhi tha aur improvement ki jagah bhi, jo balance feel karata hai.