Training ke expectations aur reality ka bhed
Maine socha tha ki onboarding aur training ka kaafi part clear hoga, lekin zyada tar mujhe khud se sab set karna pada. Training sessions mein kuch useful cheezein thi, jaise basic software navigation samajhna, par launch ke baad bahut sari cheezein mujhe troubleshoot karni padi. Jo database feature hai, uska setup samajhne mein time lag gaya because proper handholding ki kami thi. Dialer aur calling tools kaabhi sahi se sync nahi hua, isliye kuch calls drop bhi hui. Mujhe lagta tha ki automatic updates se naye features smooth aayenge, par kabhi kabhi changes se hi confusion hua. Support team se help lene ki koshish ki, magar kabhi kabhi feedback ka jawab milne mein der ho jati thi. Sign-up aur invoicing process theek tha, par onboarding flow thoda zyada DIY tha jo expected se alag tha. Overall, yeh training aur onboarding process mere liye thoda frustrating raha because zyada tar mujhe khud hi efforts lagane pade. Yeh software seekhne mein time aur patience chahiye, matlab itna intuitive nahi hai jitna maine socha tha.