Training ka structure surprised me with how much I had to figure out
I was initially excited about the training sessions, expecting a clear, guided process to help me master the software and calling tools. However, it surprised me how much I had to discover on my own. The onboarding flow offered some materials and a few group calls, but they often felt rushed or too general, leaving me unclear on several key steps, especially around integrating the database with my workflows. While I appreciated that automatic updates kept me informed of changes, those updates sometimes meant I had to relearn parts of the system without much formal guidance. Telephonic support was available but mainly reactive; I had to initiate calls myself rather than feeling supported throughout. Payment and invoicing went smoothly enough, but the gaps in training made me feel like I was piecing together the process myself. On the plus side, I did find the calling tools straightforward once I got a hang of basics, which kept me motivated. Still, I expected more structured assistance and less of a do-it-yourself approach than what actually happened.