Training ka setup zyada ongoing nahi tha
Mujhe training aur onboarding process kaafi mixed laga. Starting mein jo initial setup tha, wo ekdum one-off tha, matlab usme jyada time nahi laga aur basic software use karna samajh aa gaya tha. Par jab continuously system ko maintain karne aur naye features ko samajhne ki baat aayi, toh wo process bahut smooth nahi thi. Har baar jo naye updates aaye, unke liye mujhe manual intervention karni padi, jo thodi boring aur annoying thi. Onboarding ke waqt training ke liye jo schedule diya gaya tha, wo standard thi, koi personalized help nahi mili. Training ke content mein bhi kuch kamiyan thi, jaise advanced dialer features ka use karna kaafi confusing tha without extra guidance. Support team ne thoda help kiya par unki call timings mere work hours ke saath match nahi karti thi, toh timing mein dikkat hoti thi. Overall, onboarding system thoda aur seamless hona chahiye tha, especially for ongoing use. Phir bhi, initial setup mein masla nahi tha, wo theek tha.