Training is clear but really best if you’re already somewhat familiar
The training and onboarding here are pretty straightforward but not without drawbacks. When things didn’t go smoothly, like with some features not behaving as expected or confusion about how to proceed with the dialer, the responses were practical but not especially detailed. It felt like they expect you to have a baseline comfort with remote software, as the guidance didn’t cover every possible misstep thoroughly. If you’re new or less experienced, this might not be the best fit because you might get stuck or frustrated waiting for additional help or figuring things out on your own. On the other hand, if you’re moderately experienced and somewhat comfortable troubleshooting as you go, you could get through the program with fewer headaches. The onboarding flow itself is logical and covers essential steps but doesn’t spend much time on more complex workflows or exceptions. So I’d say it suits those who don’t mind a self-directed approach and can handle occasional bumps without much fuss, but it’s not ideal if you want every possible ‘what if’ covered from the start.