Training introduction could have been quicker
The initial stages of the training and onboarding process took longer than I had anticipated. I was eager to start using the calling tools and the database feature but found myself waiting for several steps to unfreeze before I could proceed. The slow pacing and repetitive content in the beginning delayed my progress significantly. However, I will concede that the training materials themselves were well-structured and informative once I moved beyond the introductory modules. The dialer setup was relatively smooth, which was one positive aspect during the early phase. Unfortunately, the wait to reach that stage felt unnecessarily extended. If the onboarding had been designed to prioritize faster access to critical tools instead of spending too much time on introductions, my experience would have been better. Still, I recognize that some users may benefit from the detailed start even if I personally found it cumbersome and slow to get going.