Training imposed more effort than confidence gained
The onboarding and training experience started reasonably well with structured lessons and clear tutorials. Unfortunately, as I progressed, I began to realize that some important details were missing or glossed over. For example, I struggled to fully understand how to maximize the database feature in conjunction with the dialer. There was adequate explanation of the basics, but deeper workflow integration felt unsupported. This gap affected my confidence in using the software efficiently at the end of the onboarding period. While I appreciate the effort made in creating the training materials and interactive sessions, the learning curve felt steeper than anticipated. It demanded additional self-study and experimentation to feel comfortable. I also noticed that not all automatic updates were well signposted in the training, which complicated things further. On balance, I benefited from the onboarding but did not emerge as confident as I hoped. Some improvements in coverage and follow-up assistance would help reduce this frustration for future users. As it stands, mastery requires significant additional effort after formal training.