Training hours at odds with my actual work schedule
I anticipated that the training and onboarding would fit well within my working hours, allowing me to follow step-by-step modules and gradually set up my workflow without pressure. However, the scheduled training sessions didn’t always align with the hours I typically work, which caused some challenges. Sometimes I had to attend sessions after my usual day or during breaks, which wasn’t the most effective for me. Fortunately, the training materials were available asynchronously, so I could review recorded sessions or access the database and dialer tutorials at my own pace, which helped. Still, the live support during onboarding felt less usable when I wasn’t available at the times they seemed to offer assistance. I wanted the training to fully synchronize with my daily schedule, especially because syncing up workflows remotely needs smooth alignment. On the plus side, once I adapted, I found the software’s automatic updates and calling tools pretty intuitive to use despite the timing mismatch. Taking everything into account, the delivery and timing of training were just okay for my setup, and I had to adapt somewhat, but the ultimate outcome of being operational was positive in the end.