Training helps but could be more interactive
To sum up for a friend, I’d say the WFHI training and onboarding give you a decent foundation but leave some room for a better learning experience. The training videos and guides explain the software clearly enough to get started, which is helpful if you like self-paced learning. Onboarding walked me through essential features like the dialer and database integration without rushing through steps. However, I found that interaction was limited. You don’t really get a chance to ask in-depth questions or get live examples, which could make a difference for people not very tech-savvy. The clarity of content balances with that lack of engagement. So while what’s provided is quite solid, it might not fully prepare everyone on its own. Still, the effort to make onboarding simple and clear is evident, and anyone open to exploring independently should feel supported enough to keep using the software effectively after initial training.