Training helped with database use but onboarding was confusing
When I started using the training modules, I was pretty encouraged by how the lessons about handling the database and calling tools were clear and well-paced. That part actually gave me a decent level of confidence by the time I finished that section. However, the onboarding process itself was a bit more uneven. Some steps in setting up my profile and linking the dialer weren't as intuitive as I expected, which slowed me down early on. The training didn't cover those setup phases in detail, so it felt like I had to figure out bits through trial and error. On the bright side, the automatic updates seemed to integrate smoothly without disrupting work. Overall, I ended up feeling capable around the software's main features but still a little uncertain about some initial stages. I guess what’s missing is a more guided or hands-on walkthrough during onboarding, so that newcomers don’t have to struggle to find things out for themselves. The telephonic support was sometimes helpful, though on busy days it took a bit longer to get through. It’s a mixed package, offering solid training for the core functions but needing to improve the clarity and support during setup.