Training helped me get set up but much was trial and error
One thing that worked fine was the initial sign-up and payment process; everything was clear and easy there. But when it came to the training and onboarding, I found myself needing to figure out large parts of the software on my own. For example, the dialer’s more advanced features weren’t covered in detail, so I stumbled through figuring out how to best use them in my remote workflow. The database also required trial and error before it fit my needs efficiently. The automatic updates sometimes changed the interface unexpectedly, which added to the confusion without timely guidance. Telephonic support was hit-or-miss, and often I had to wait before I could get answers to my questions. So, while certain things were straightforward, like invoicing and payments, the overall training left me feeling like I was mostly left to work it out myself.