Training helped day-to-day use but onboarding was slow
The initial onboarding flow had a few hiccups, mainly with accessing the full database feature on the first day, which delayed my ability to set up workflows effectively. However, as the days passed, the training started to show its value. The daily drills and video modules gradually made it easier to use the dialer and calling tools effectively. Sometimes the software would update automatically during peak hours, causing minor interruptions, but this didn’t happen frequently. Telephonic support was willing to help when I contacted them, though the waiting time on calls could be improved. The invoicing and payment system was straightforward and without issues, making the administrative side simple. Overall, the training and onboarding did manage to get me to a competent level for everyday use, though I would have preferred if the initial setup phase was smoother and less frustrating.