Training helped but some steps could be clearer

Training helped but some steps could be clearer

During the onboarding training, I found that the initial explanations of the software’s calling and database features were helpful and easy to grasp. However, when I encountered unexpected errors with the dialer disconnecting during calls, the training didn’t fully prepare me on how to troubleshoot those issues on my own. Support was responsive but the process to fix things was a bit slow, which interrupted my workflow. On the plus side, the database setup worked well and synced with the calling tool as expected. What I felt was missing was a more comprehensive guide for dealing with such technical difficulties, which would have saved me time and frustration.