Training helped, but next time I’ll definitely need more support
The training program covered a lot of ground, including how to use the dialer, set up the database, and understand automatic updates. It was well-organized and clearly aimed at getting users up to speed for managing remote workflows efficiently. However, despite the comprehensive content, I felt some specific areas were underexplained, particularly relating to how to integrate the calling tools smoothly with other features. Moreover, the onboarding flow didn’t account enough for different skill levels, which made parts of the process faster for some but confusing for others like myself. I found myself relying quite a bit on telephonic support after the training to clarify these gaps. Since the support was helpful but not immediate at times, I worry that when it comes to more advanced aspects or updates, I might not be able to resolve issues quickly without assistance. Overall, while the foundation is good, I think future sessions or materials could reinforce certain topics better. I would probably look for additional help again next time to ensure I stay fully comfortable with the software’s capabilities.