Training helped but issues during setup weren't fully resolved
During the onboarding and training process, I appreciated the thorough explanations provided about the software’s main features, especially regarding the dialer and how to use the database efficiently. The training was structured to guide me through the step-by-step setup, which was helpful in getting started. However, when a few things went wrong—for instance, trouble syncing my contacts properly and some odd behavior with the calling tool settings—the support I called was available but not entirely able to resolve the issues on the first try. This meant I had to repeatedly follow up and spend extra time troubleshooting, which was inconvenient. On the positive side, the automatic updates quietly improved the software over time without requiring action on my part. Billing and payment processes appeared clear and straightforward throughout. While the good quality of training was a strong point, the bumps along with software glitches and delayed resolutions meant a mixed impression overall. There were certainly parts that worked well and parts that could have been handled better in the assistance provided.