Training helped but had mixed results daily
The training started off well; I appreciated how each session introduced the software's features, especially the dialer and database. During the first few days after onboarding, I was able to use the calling tools without much trouble and felt the training was effective. However, as the days went on, I noticed some inconsistencies with automatic updates that occasionally caused minor glitches. These interruptions made me pause my workflow more than once and required me to call support for clarification. On the plus side, the support team was quite approachable and provided timely assistance when I reached out. Still, I wish the updates hadn’t been so sudden or disruptive. Training covered the basics clearly but didn't prepare me fully for these day-to-day changes. So while I felt equipped initially, the actual daily experience has been somewhat mixed with moments of efficiency punctuated by unexpected interruptions.