Training helped build confidence despite some initial confusion
I had some mixed feelings about the training and onboarding experience but overall, I ended feeling quite confident with the software. Initially, there was a bit of confusion over how to navigate between the calling tools and the database features, which did slow me down. Yet, the structured training videos combined with the ongoing support gradually made things clearer. It was particularly helpful that the automatic updates didn't disrupt my workflow, as those can sometimes create challenges when you're still getting up to speed. Although I wished there had been a bit more hands-on guidance early on, I appreciated how the assistance team was responsive when I reached out by phone. The sign-up process went smoothly and invoicing was transparent, which also contributed to my growing comfort with the system. Weighing the ups and downs, the effective aspects of the training outweighed the drawbacks, giving me solid confidence by the end to use the workflow tools with reasonable ease.