Training helped a lot, but I wished for more hands-on guidance

Training helped a lot, but I wished for more hands-on guidance

I found the onboarding training pretty smooth and understandable, which really boosted my confidence in using the software daily. The sessions were laid out in a casual manner, which made it easy to follow along without feeling overwhelmed. I was able to grasp the dialer and database features fairly quickly, and I feel ready to handle calls using the system. However, I did miss having a bit more interactive or hands-on real-time coaching during the early days because sometimes I wasn’t sure if I was using the tools optimally. It would be great if future training includes some live scenarios or practice calls to make things more practical and solidify the learning.